Test your AI agent before launch in a private chat
To test your AI agent before launch, use the private test conversation in the setup wizard: ask what your customers would ask, and it answers from the facts you approved while nothing reaches any customer. After switching on there is no test chat in the dashboard, so you message your number or Page from another account.
Where do I find the test conversation?
Section titled “Where do I find the test conversation?”The test conversation is in the third stage of the setup wizard, after you review and approve the facts in the second stage. The account owner or an admin opens it.
- It is available only while you prepare your first agent. After switching on, the wizard does not open it again, and the version you open from Replay the setup guide does not include it.
- There is no separate test page in the dashboard.
- In the agent editor in Agent Studio you see an Illustration under the personality settings. It is not a real reply from the agent, but a fixed example that changes with your dialect, language and emoji choices.
How do I test the agent step by step?
Section titled “How do I test the agent step by step?”You prepare the agent first, then ask it questions, then approve a reply or correct it.
- Prepare the agent: press the prepare button in the chat. Mujib writes the agent’s personality and instructions from the facts you approved only, which can take a little while.
- Ask it: pick one of the three suggested questions (a service or a price, your opening hours, where you are), or type anything a customer might ask in the question box.
- Read the reply: under it, the wizard asks whether it represents your business. If it does, approve it.
- Correct a mistake: press the edit link under the reply. The wizard shows where the answer most likely came from, whether one of the essentials, an approved fact or a file, so you fix it in place. If no source is found, write the correct answer and it is saved as a new fact.
- Ask again: after any change, ask the same question again to see the new reply. Replies from before the change are marked as coming from an earlier version.
- Continue: once you approve a reply from the latest version of your information, the continue button opens the review-and-switch-on stage.
From the same chat you can also give the agent its personal touch: its name, conversation style, Arabic dialect and voice replies. You can clear the conversation and start over at any time.
What can the agent do in the test, and what can it not do?
Section titled “What can the agent do in the test, and what can it not do?”In the test conversation the agent answers questions from your draft only, and carries out no real action.
| In the test conversation | After switching on, with customers |
|---|---|
| Answers from the facts you approved in the wizard and the files you uploaded | Answers from the knowledge base and documents |
| Books and cancels nothing, and sends no location or photo | Books and sends locations and photos, depending on your business model |
| Hands the conversation to nobody | Hands over to your team when needed and alerts you |
| Nothing reaches any customer | Answers your customers on the connected channels |
- Test questions are limited to 20 a day per business. When you reach the limit your draft stays saved, and you come back to the test the next day.
- If you change the interface language after preparing the agent, prepare it again in that language, then test and approve a reply again.
- When a fact is not in your draft, the agent says it has no confirmed information rather than guessing. That is your cue to add it.
How do I test the agent after switching it on?
Section titled “How do I test the agent after switching it on?”Once the agent is on and a channel is connected, test it the way a real customer would: message your business number or Page from another account.
- WhatsApp: send a message to your connected business number from another phone: not the phone that holds the business number, and not a number saved for a branch or a branch manager in Branches, because the agent does not answer your own branches’ numbers.
- Messenger: message your Page from a personal Facebook account.
- Instagram: message your business account from another Instagram account.
- Open Inbox in Mujib and follow the conversation and the agent’s reply in it.
This is a real conversation: it shows in the inbox like any other, and counts on your subscription like any other. If you reply to it yourself, from the phone or the inbox, the agent stops replying in it; see Your reply pauses the agent.
Try at least these:
| Try asking | Check that |
|---|---|
| The price of a service or product | The price matches what you approved, and it names no price that is not there |
| Your opening hours and branch address | The hours are right, and it sends a map pin if you added a Google Maps link |
| An appointment or an order | It books within your branch hours or takes the order, if your business does that |
| To talk to a staff member | It hands the conversation to your team and you get an alert |
| A voice message | It understands it and answers |
If the agent does not answer, check that the channel shows Connected in Channels, that Auto-reply is not turned off for that channel, and that the agent itself is on. See Turn the agent on or off and Agent corrections.
Frequently asked questions
Does the test conversation reach any customer?
No. The test conversation in the setup wizard is yours alone; the agent answers from your draft, and nothing in it reaches anyone.
Does the agent make real bookings during the test?
No. In the test conversation the agent only answers questions; it books, sends and hands over nothing.
Can I go back to the test conversation after switching the agent on?
No. The test conversation is available only while you prepare your first agent. After switching on, test the agent by messaging your number or Page from another account.
Why did a message say I used up today's tests?
Test questions have a daily limit. Your draft is saved, so complete its information and come back to the test the next day.
Do my test messages from another phone count as a real conversation?
Yes. After switching on, the agent treats your message like any customer's, so it shows in the inbox and counts like any conversation on your subscription.