Connect Instagram and Facebook Messenger to Mujib
To connect Instagram and Messenger to Mujib, open Channels, log in with Facebook and pick your business Page. The agent then answers the Page’s Messenger messages and the messages of the Instagram account linked to it. No technical setup is needed, and Mujib writes no posts on your Page.
One connection covers both channels: the Facebook Page is the base, and the Instagram account comes with it. The Channels page shows Meta Verified Tech Provider · for Messenger & Instagram.
What do I need before connecting Messenger and Instagram?
Section titled “What do I need before connecting Messenger and Instagram?”You need a Facebook business Page you manage and, for Instagram, a professional Instagram account linked to it.
- A Facebook Page: Requires a Facebook Business Page. Your Facebook account must be an admin of it.
- A professional Instagram account: a Business or Creator account, linked to that same Facebook Page. This is Meta’s requirement.
- Message access turned on in Instagram: Meta requires the account owner to allow connected tools to access messages, in the message settings of the Instagram app.
- Permission in Mujib: connecting channels is for the owner, admins and team accounts that hold Manage channels; anyone else sees a note asking them to check with the owner or an admin.
- A subscription that includes both channels: when Messenger and Instagram are not part of your subscription, a note with the way to upgrade takes the place of the connect button.
Why must my Instagram account be linked to a Facebook Page?
Section titled “Why must my Instagram account be linked to a Facebook Page?”Because Mujib reaches Instagram messages through the Facebook Page the account is linked to: when you connect the Page, Mujib looks for the Instagram account linked to it and connects it in the same step.
- When the account is linked to the Page, both channels connect with one login.
- When it is not, only Messenger connects. Link the account to the Page in Facebook or Instagram settings, then press Connect Instagram in Mujib again.
- Because both channels run on one connection, disconnecting the Page stops Instagram with it, and reconnecting the Page brings it back.
How do I connect Messenger and Instagram step by step?
Section titled “How do I connect Messenger and Instagram step by step?”You press the connect button, finish three steps in the Facebook window, and come back to Mujib.
- Open Channels and press Connect Messenger on the Facebook Messenger card, or Connect Instagram on the Instagram card. Both buttons open the same Facebook login.
- Log in with Facebook with the account that manages your business Page.
- Pick the Page to connect: if you manage more than one Page, Mujib opens Which Page do you want to connect? with your Pages’ names, so pick the business one.
- Authorize Mujib to read & reply to messages: approve the permissions the Facebook window asks for. Without them the agent can neither read nor answer messages.
- You land back on the Channels page with a note confirming the connection. The Messenger card shows Connected with your Page’s name, and so does the Instagram card when the account is linked to the Page.
In the Page list some Pages carry a note: Already connected here means it is already connected to your workspace, and Connected to another workspace means another workspace uses it, so it cannot be picked until it is disconnected there. If you wait too long to pick, the list expires: close it and press the connect button again.
If you connect from the setup wizard, the steps are the same, and Facebook brings you back to the wizard to carry on where you were.
What does the agent answer on Messenger and Instagram?
Section titled “What does the agent answer on Messenger and Instagram?”The agent answers private messages: your Page’s Messenger messages, and Instagram direct messages and story replies.
- Messenger: every message a customer sends to your Page.
- Instagram: direct messages and replies to your stories.
- Comments: when you turn it on, the agent answers the person who commented with a private message. Public replies under comments are available on request. See Comments.
- The reply window: Meta allows replies within 24 hours of the customer’s last message. See The 24-hour window.
Each connected channel has a Replies & agent strip: from there you can turn Auto-reply off for that channel alone, so its messages wait in the inbox for your team, or choose which agent answers it.
What does the connection status on the Messenger and Instagram cards mean?
Section titled “What does the connection status on the Messenger and Instagram cards mean?”Each card shows its connection status and the action that fits it.
| Status | What it means | What to do |
|---|---|---|
| Not connected | The channel is not connected | Press the connect button |
| Connected | The connection is healthy and the agent receives messages | Nothing |
| Connected — with an issue | Something went wrong; the cause is written on the card | If it clears by itself, do nothing; if the connection expired or permissions are missing, press Reconnect the Page |
On a connected card:
- Check the connection now asks Meta right now whether the connection works.
- Update Meta permissions on the Messenger card updates the permissions for both channels without disconnecting. In the Facebook window choose to edit the settings, then pick the same Page.
- Disconnect on the Messenger card stops receiving and answering messages from the Page and from the Instagram account linked to it; on the Instagram card it stops Instagram alone. Past conversations stay in Inbox, and you can reconnect at any time.
What if the connection does not complete?
Section titled “What if the connection does not complete?”Read the note at the top of the Channels page after you come back from Facebook; it names the cause.
- The permissions were not approved: start again and approve every permission asked for.
- No Page was found: the Facebook account you logged in with must be an admin of at least one business Page.
- The Page is connected to another workspace: disconnect it there first.
- The attempt expired before it finished: start the connection again.
- Instagram did not connect with the Page: make sure the account is professional and linked to the Page, then reconnect.
Still stuck? See Page connection disabled and Instagram message missing, and the details of each channel in Messenger and Instagram.
Frequently asked questions
Do I need an Instagram professional account?
Yes. Meta requires the Instagram account to be a professional account, either Business or Creator, linked to a Facebook Page.
Does Mujib post anything on my Page or account?
It writes no posts. It reads messages and answers them privately, and public replies under comments are available on request.
I manage several Facebook Pages. Which one gets connected?
The one you pick. Mujib lists your Pages and never chooses for you.
Can the same Page be connected to two Mujib workspaces?
No. A Page connected to another workspace shows in the list but cannot be picked until it is disconnected there.
Why don't I see the connect button?
Connecting channels is for the owner, admins and team accounts that hold “Manage channels”, and Messenger and Instagram depend on your subscription; when they are not included, a note takes the button's place.