# Correct AI answers: teach your agent what it should have said

> Correct AI answers from the conversation with Teach the agent, or from the corrections notebook, and the agent follows the fix from the next message.

To correct AI answers in Mujib, you write what the agent should have said, and it follows that in its next replies, with no other setting to change. You write the correction from the conversation itself with **Teach the agent**, or from the **Corrections notebook** in **Agent Studio**, and it reaches all your agents from the next message.

Mujib does not rephrase or interpret what you write: the sentence you type is the correction. So keep it short and clear, the way you would tell a team member who got something wrong.

## What are the two kinds of correction?

There are two: **Fact**, for something the agent got wrong, and **Style**, for how it talks. You choose the kind yourself when you write it.

| Kind | Example | Where it is kept | When the agent reads it |
| --- | --- | --- | --- |
| **Fact** | "We do not deliver outside Amman" | As a **Correction** entry in the knowledge base | When the customer asks about the same thing |
| **Style** | "Ask one question per message" | As a rule the agent follows in how it talks | On every reply, or only when the customer uses one of its words |

- **A fact correction wins:** when it contradicts another knowledge entry, the agent follows the correction and treats the other entry as out of date. Still fix the old entry too, so the knowledge keeps one correct copy.
- **A style correction adds no facts:** it changes only how the agent talks, and never becomes a source for a price or a time.
- **Package prices are outside corrections:** the agent takes them from the price list alone, so no correction changes them or announces an offer.

## How do I correct a reply from the conversation?

You correct it right under the reply in **Inbox**, the fastest route when you spot the mistake. The button shows under the agent's replies only, for people with the **Manage agents** permission.

1. Open the conversation and press **Why this reply?** under the agent's reply. You see **Knowledge used** for that reply.
2. Press **Not helpful**, or press **Teach the agent**.
3. Choose **Wrong fact** or **Tone**.
4. Write what it should have said, up to 200 characters, then press **Teach it**.

![An agent reply with the knowledge it used and the teach form filled in](https://docs.mujib.ai/shots/en/inbox-teach-agent.webp "Under the agent's reply, “Why this reply?” is open on the “Knowledge used”, and the teach form has “Wrong fact” chosen and a correction typed, ready for “Teach it”.")

> **Note**
>
> A **Tone** correction written from a conversation becomes an always-on rule that applies to every reply, because the conversation does not ask for trigger words. For a rule that only runs on certain words, write it in the corrections notebook.
## How do I add a correction from the corrections notebook?

The corrections notebook is a section of **Agent Studio** that holds all your business's corrections, and it is where you add a correction with trigger words.

1. Open **Agent Studio** and go to **Corrections**.
2. Press **New correction**.
3. Under **What do you want to correct?**, choose **Fact** or **Style**.
4. In **What should it say or do?**, write what it should have said, up to 200 characters.
5. Type the words that trigger the correction, separated by commas: **Customer words that call this correction up** for a fact, **Words that trigger the rule (leave empty = always on)** for a style rule.
6. Press **Save correction**.

![The corrections notebook with two corrections and the new-correction form](https://docs.mujib.ai/shots/en/agent-corrections-notebook.webp "The “New correction” form is filled in but not saved; behind it the “Corrections notebook” holds two corrections, a “Style” rule marked “Always” and a “Fact” that reaches the agent only when the customer mentions one of its words.")

## When does a correction take effect?

From the customer's next message, because the agent reads corrections on every reply.

- **A style correction with no words:** an always-on rule that applies to every reply, marked **Always**.
- **A style correction with words:** applies only when the customer's message contains one of its words, marked **When they mention:** with the words.
- **A fact correction:** reaches the agent when the customer asks about the same thing, and its words help it get there. It shows how many times it was used.

## How many always-on rules can I add?

You can have up to 5 always-on **Style** rules, because each one is read with every reply. At the limit, saving a new one is refused, and you have two options:

- Pause an always-on rule you no longer need.
- Give the new rule trigger words, so it does not count as always-on.

Beside the corrections notebook's title, the **Always-on rules** badge shows how many always-on rules you use out of the limit.

## How do I pause or delete a correction?

Each correction in the notebook has a switch between **On** and **Paused**, and a delete button.

- **Pause:** a paused correction does not reach the agent until you turn it back on. Pausing a fact correction also pauses its knowledge entry.
- **Delete:** permanent. Deleting a fact correction also deletes its knowledge entry.
- **Edit:** there is no button to edit a correction's text. Delete it and write it again.

Fact corrections also appear in **Knowledge** under the **Corrections** tab.

## When should I use a correction, and when should I edit the knowledge or the instructions?

Use a correction to fix a mistake you saw in one specific reply, quickly and on the spot. A lasting fix belongs where the information lives:

| Situation | Best place |
| --- | --- |
| A wrong or missing fact in the knowledge | Edit the entry in the [knowledge base](https://docs.mujib.ai/en/agent/knowledge-base/), and add a correction if you want an immediate effect |
| A package price or an offer | The price list, not a correction |
| A general rule for how the agent works | The [agent's instructions](https://docs.mujib.ai/en/agent/instructions/) |
| A recurring mistake around one phrase | A **Style** correction with trigger words |

## Frequently asked questions

### When does the agent start applying a correction?

From the customer's next message. The agent reads corrections on every reply, so there is nothing to wait for or restart.

### Does a correction reach all my agents?

Yes. A correction you write from a conversation or from the corrections notebook reaches every agent in your business.

### Can I edit the text of a saved correction?

The corrections notebook has no edit button for the text. Delete the correction and write it again, or pause it if you may want it back.

### Why was a new style rule refused?

Because you already have 5 always-on **Style** rules. Pause one, or give the new rule trigger words so it only runs when a customer uses them.

### Can I fix a package price with a correction?

No. The agent takes package prices from the price list only. Change the price there; a correction does not change a package price or announce an offer.

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Source: https://docs.mujib.ai/en/agent/corrections/ · Last updated: 2026-11-04