# Team permissions in Mujib, staff accounts, roles and branches

> Team permissions in Mujib set what each staff member sees and does, with a username and password per person, ready-made presets and an optional branch scope.

Team permissions in Mujib decide what each staff member can see and do in the dashboard. You give every employee their own account with a username and password, pick the pages it opens, and can tie it to one branch. Team accounts are available on request, and your subscription sets how many seats you get.

Whatever concerns the whole business, such as billing, settings and integrations, stays with the owner and admins, whatever permissions a staff account holds.

## Which roles does a Mujib workspace have?

There are three roles: owner, admin and staff. The owner and admins hold every permission; a staff account holds only what you grant it.

| Role | How they sign in | What they can do |
| --- | --- | --- |
| **Owner** | With their email address | Everything, including **Billing**, **Settings** and **Integrations** |
| **Admin** | With their email address | Whatever the owner can. Admins are not created from the **Team** page; contact the Mujib team if you need one |
| **Staff** | With a username and password | The pages you grant, and only their branch's data when you scope them to a branch |

On the **Team** page the owner and admins read **Full access**, and their accounts cannot be edited or deleted there.

## How do I add a staff account?

You add it from the **Team** page in two parts: the sign-in details, then the permissions.

1. Open **Team** and press **Add account**.
2. Under **Account**, type the **Name** your team will see.
3. Type a **Username**. It starts with a lowercase English letter, uses only lowercase letters, digits and `.`, `_` or `-`, and is 3 to 30 characters long.
4. Type a **Password** of at least 8 characters.
5. Choose the **Branch scope**: one branch, or **All branches (no restriction)**.
6. Under **Permissions**, pick a preset or tick permissions one by one.
7. Press **Create account**, then hand the employee their username and password.

![The new-account editor on the permissions part](https://docs.mujib.ai/shots/en/account-team-editor.webp "In the “New account” editor, “Branch scope” comes before “Permissions”, and picking the “Reception” preset ticks its permissions in one go.")

> **Usernames are shared across every business**
>
> A username is unique across all of Mujib, not just your workspace. If the one you want is taken, add your business or branch name to it, for example `sara.elite` for Sara at Elite Center.
## Which permissions can I grant?

Each permission opens a page or allows one kind of action, and an account with no permissions opens no page at all. Every new account starts closed, and you open what it needs.

| Permission | What it opens |
| --- | --- |
| **View conversations** | The **Inbox** and **Comments** pages |
| **Reply to customers** | Replying to customers from the inbox, and sending replies to comments |
| **View bookings** | The **Calendar** page |
| **Manage bookings** | Adding and changing bookings |
| **View leads** | The **Leads** page, and **Subscriptions** to look at |
| **Manage leads** | Editing leads, which also covers selling subscriptions and recording their payments |
| **Sell subscriptions & record payments** | Selling subscriptions and recording payments; it needs **View leads** to open the page |
| **View analytics** | **Overview**, **Analytics** and **Reports** |
| **Send broadcasts** | The **Broadcast** page |
| **Manage knowledge** | The **Knowledge** page |
| **Manage agents** | The **Agent Studio** page |
| **Manage media** | The **Media** page |
| **Manage channels** | The **Channels** page |
| **Manage branches** | The **Branches** page |
| **Manage team** | The **Team** page, to manage other accounts, not their own |
| **Manage settings** | It does not open **Settings**; that page is for the owner and admins only |

When your business takes orders, two more permissions appear: one to see orders and move them through their stages on **Orders**, and one for **Menu & products**, delivery, order settings and cancelling orders. And a page only appears at all when your business uses its section, such as the calendar or subscriptions.

### What are the presets?

A preset ticks a set of permissions in one press; you can then adjust it.

- **Branch manager**: view and reply to conversations, view and manage bookings, view and manage leads, and view analytics.
- **Reception**: view and reply to conversations, and view bookings.
- **All**: every permission your workspace offers.
- **None**: no permissions, so the account opens no page.

## How do I limit a staff member to one branch?

Choose the branch in **Branch scope**, and the account sees only that branch's data in the inbox, calendar, leads, analytics, subscriptions and orders.

- Pages that work on the whole business never show for a branch-scoped account, even with the permission: **Broadcast**, **Team** and **Menu & products**.
- The **Team** page lists accounts by branch, plus an **All branches** group for the owner, admins and accounts with no branch.
- When you move someone to another branch, they are asked to sign in again so they see their new branch.

## How does a staff member sign in?

They open the sign-in page, type their username into **Email or username**, then their password. No email address is needed.

- Team accounts get no password-reset link. If someone forgets their password, open their account and type a **New password**; leave the field empty to keep the current one.
- Two-step verification is not available for username accounts, because it sends its code by email. See [Two-factor authentication](https://docs.mujib.ai/en/account/two-factor/).
- Each staff member turns on notifications for their own device from their account menu. See [Notification settings](https://docs.mujib.ai/en/account/notifications/).

## How do I disable or delete a staff account?

Disabling blocks sign-in and keeps the account; deleting removes it and frees its seat.

- **Disable:** open the account and turn on **Disable account (block sign-in)**. They are signed out of every device at once, and the account shows **Disabled** until you turn it back on.
- **Delete:** press the delete button beside the account and confirm. They lose access immediately; conversations and customers stay as they were.
- **Change the password, username or branch:** they are signed out of their devices and sign in again with the new details.

> **Note**
>
> A staff member with **Manage team** can manage their colleagues' accounts, but cannot edit or delete their own.
## Why can't I find the Team page, or add an account?

Team accounts are switched on per business, on request: if **Team** is not in your menu, ask the Mujib team to turn it on.

| What you see | What it means |
| --- | --- |
| No **Team** in the menu, or the message **Team accounts are not enabled** | The feature is not on for your business yet |
| A note that your plan has one account | Your current plan does not include team accounts |
| **You have reached your seat limit — upgrade your plan to add more.** | You have used every seat your subscription allows |

The **Seats** bar at the top of the page shows the seats in use out of those available. Only staff accounts take seats, and deleting one frees its seat. Plans and what they include are on the [pricing page](https://mujib.ai/pricing); how billing works is in [How billing works](https://docs.mujib.ai/en/account/billing/).

## Frequently asked questions

### Does a staff member need an email address to sign in?

No. A staff account signs in with the username and password you created for it, typed into the same email-or-username field on the sign-in page.

### A staff member forgot their password. What do I do?

Team accounts get no reset link. Open their account on the Team page and type a new password; they then sign in again with it.

### Does the owner's account take a seat?

No. Only staff accounts take seats; the owner and admins do not count.

### Is a staff member's work deleted when I delete their account?

No. They lose access immediately, and conversations and customers stay exactly as they were.

### Why is there no Team page in my dashboard?

Team accounts are switched on per business, on request, and they also depend on your subscription. Ask the Mujib team to turn them on.

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Source: https://docs.mujib.ai/en/account/team-permissions/ · Last updated: 2026-11-04